Quality targets
Increase in the offer acceptance rate from 46% (in 2007) to over 50% through the additional new appointment of qualified employees, further qualification of the regular personnel and market analysis.
Retaining the qualifying employee training of 100% (in 2007) by employee and customer surveys.
Increasing the training of employees to become first-aiders to 50%.
Increasing the customer satisfaction of 87% (in 2007) through continuous evaluation of customer complaints and surveys to over 90%.
Increasing turnover in our business field to € 9.0 million in 2009.
Keeping the number of complaints by customers, complaints rate 0% (in 2007) to under 2% in relation to the total number of jobs carried out.
Safety, health and environmental protection targets
Constantly promoting the environmental and safety awareness of all employees through communication, training and setting examples. Aim: Keeping the customer complaint rate during site inspections at < 3% related to the overall number of site inspections.
To reduce the SHE failure rate (failure of own NV-EnerTech employees) of 4.2% in 2007 to < 3.0% related to the number of projects (completed assignments).
Reducing the accident rate to 0% per year in the operational field related to the number of operational hours worked.
To continue providing permanent access to occupational medical care for all employees.
Aim: Informing all NV-EnerTech GmbH employees about preventive occupational medical care and encouraging them to have preventive check-ups, including this in the security pass and increasing the number of preventive examinations to > 30%.
Continuous SHEP training of the employees, having this carried out by safety experts at the working site, observation, monitoring and requesting training document.
Aim: Retaining a 100% level of training of all employees working on on-going projects by the general managers, site coordinator/safety manager and safety experts on site.
Seeing health and safety at work and environmental protection as an on-going task and permanent part of our work. Aim: holding monthly toolbox meetings relating to active environmental protection at the workplace as well as health and safety with operational personnel in conjunction with site inspections.
